Friday, November 30, 2018

The Six Phases of a Smarter Systems AV project

Our clients tell us that our consistency in delivery of AV project services is our core strength. No matter the project size, we follow a rigorous process to ensure top-notch delivery and service. We want to make sure there are no surprises for any parties involved.

 We believe collaboration is the critical component in delivering a successful AV project. We work with our clients to determine their wants and needs so that we can provide them with the perfect space. Below are the six phases we use to approach each project.

 1. Discovery

 In this phase, a member of our sales team will work with the client to gather the pertinent information needed for our engineering team. When possible, we complete a site survey and record all data on our site assessment form. When use cases are defined and needs determined, we then move to the Design Phase.

 2. Design 

 In this phase one of our design professionals will customize a solution to meet the needs of our client. We provide a variety of options to allow our clients several choices based on budget and functionality. Our engineers hold the highest industry certifications, and each has over 15 years’ experience in the Audio Visual industry Charlotte. Their expertise and attention to detail set the project up for success.

 3. Project 

Preparation In this phase, our Operations Team will work with the design professionals and our client to ensure all the details are defined. They verify infrastructure requirements, delivery and security requirements, scheduling timeline, etc. We believe this phase is essential for a successful deployment.

4. Implementation 

 In this phase, our technical team begins to assemble the components for each room, whether it is offsite at our facility or on location for the client. This phase includes cable pulls/terminations, rack fabrication, installing AV equipment based on design drawings, programming, etc. Once a room's components are in place, we then move into the Commissioning Phase.

 5. Commissioning

 In this phase, it all comes together. Our technical team will test each component extensively to ensure it is operating optimally. Once testing is complete in each room, we will schedule a walk-through with the client to orientate them with the new AV System.

 6. Support 

 After installation, Smarter Systems continues to offer excellent service. We maintain documentation of your project available for quick troubleshooting should you need us. We also provide specialized flex service plans to meet your support needs.

 We believe that our rigorous project process and communication combined with our consistent delivery with attention to detail sets us up for continued success. If you are ready for a free room assessment, call the Smarter Systems team today.