Friday, November 30, 2018

The Six Phases of a Smarter Systems AV project

Our clients tell us that our consistency in delivery of AV project services is our core strength. No matter the project size, we follow a rigorous process to ensure top-notch delivery and service. We want to make sure there are no surprises for any parties involved.

 We believe collaboration is the critical component in delivering a successful AV project. We work with our clients to determine their wants and needs so that we can provide them with the perfect space. Below are the six phases we use to approach each project.

 1. Discovery

 In this phase, a member of our sales team will work with the client to gather the pertinent information needed for our engineering team. When possible, we complete a site survey and record all data on our site assessment form. When use cases are defined and needs determined, we then move to the Design Phase.

 2. Design 

 In this phase one of our design professionals will customize a solution to meet the needs of our client. We provide a variety of options to allow our clients several choices based on budget and functionality. Our engineers hold the highest industry certifications, and each has over 15 years’ experience in the Audio Visual industry Charlotte. Their expertise and attention to detail set the project up for success.

 3. Project 

Preparation In this phase, our Operations Team will work with the design professionals and our client to ensure all the details are defined. They verify infrastructure requirements, delivery and security requirements, scheduling timeline, etc. We believe this phase is essential for a successful deployment.

4. Implementation 

 In this phase, our technical team begins to assemble the components for each room, whether it is offsite at our facility or on location for the client. This phase includes cable pulls/terminations, rack fabrication, installing AV equipment based on design drawings, programming, etc. Once a room's components are in place, we then move into the Commissioning Phase.

 5. Commissioning

 In this phase, it all comes together. Our technical team will test each component extensively to ensure it is operating optimally. Once testing is complete in each room, we will schedule a walk-through with the client to orientate them with the new AV System.

 6. Support 

 After installation, Smarter Systems continues to offer excellent service. We maintain documentation of your project available for quick troubleshooting should you need us. We also provide specialized flex service plans to meet your support needs.

 We believe that our rigorous project process and communication combined with our consistent delivery with attention to detail sets us up for continued success. If you are ready for a free room assessment, call the Smarter Systems team today.

Thursday, November 8, 2018

Tackling Your Conference Room Communication Problems  

In today's workplace, the most common challenge our clients say they face is the time it takes to get a meeting started. When they walk into a conference room, they want to begin immediately. Time is valuable, and the number of meetings spaces are often limited.  Losing meeting time connecting to the room's technology is inefficient and frustrating.     

Our VP for Strategic and Global Accounts, Lori Cook explained it like this:      

"Let's say you've got a 30-minute meeting scheduled and it takes 8-12 minutes for those in attendance to get hooked up and ready to share. You've just wasted almost half of your time together. "     

Cook said, "When we hear this kind of pain point we typically turn to wireless connectivity solutions." Cook added "There are a few solutions on the market, but we tend to stick with best in the breed. We've had much success with the Crestron Air Media and the Crestron Mercury."  

Conference meeting rooms setup with Mercury by Creston, a way to effortlessly connect wireless devices for a more streamline experience. Change your busienss meeting or conference room for the better by calling Smarter Systems for a Mercury system installation today! presentations, meetings, conference, collaboration, smart devices, group office space, technology

Smarter Systems and Crestron are teaming up to host a live webinar to accurately show how the Mercury can change the way you meet. We’ll host the webinar from a conference space with a Mercury. That way you can see how we're utilizing that solution in our own office.       

Mercury has a built-in AirMedia that allows wireless presentation on the room display from a laptop, smartphone, or tablet; or connect directly via HDMI.      

Mercury allows the use of any softphone, video conferencing, or UC services, such as Cisco WebEx ®, GoToMeeting ®, or Slack® to collaborate. Crestron Mercury can also be configured to run native Skype for Business or the Zoom UX, without a laptop.      

Cook says "Gone are the days of coming in 15 minutes early and making sure all your technology is working together. That's why solutions like the Crestron Mercury are such a hit with our clients."    

We hope you'll join us for the LIVE WEBINAR on November 28 at 1 pm. Save your seat today for a chance to win Panthers tickets. Just click here to get started.